Shipping Policy
We ship Australia-wide from our trusted fulfilment partners.
How much does shipping cost?
- Orders over $35 AUD: Free standard shipping
- Orders under $35 AUD: $5.95 flat rate
How long does delivery take?
Standard delivery takes 7–15 business days to most Australian addresses. Regional and remote areas may take a few extra days.
You'll receive a tracking number by email once your order has been dispatched so you can follow it every step of the way.
Why does delivery take 7–15 days?
We work with specialist suppliers to bring you unique, high-quality products that you won't find in big-box stores. These items are shipped direct from our supply partners, which means delivery takes a little longer — but we believe the quality and value are worth the wait.
Do you ship internationally?
We currently ship to Australian addresses only. We're exploring international shipping and will update this page if that changes.
What if my order hasn't arrived?
If your order hasn't arrived within 20 business days, get in touch at hello@neatly.com.au and we'll sort it out for you.