Returns & Refunds

We want you to love what you order. If something isn't right, we'll make it right.

30-Day Satisfaction Guarantee

If you're not happy with your purchase, contact us within 30 days of delivery and we'll work with you to find a solution — whether that's a replacement, store credit, or refund.

Damaged or Faulty Items

If your item arrives damaged or faulty, email us at hello@neatly.com.au with a photo of the issue. We'll send a replacement or issue a full refund — no need to return the item.

Wrong Item Received

If we sent you the wrong product, let us know and we'll get the correct item to you as quickly as possible at no extra cost.

How to Request a Return

Email us at hello@neatly.com.au with your order number and a brief description of the issue. We aim to respond within 24 hours on business days.

Refund Processing

Once your return or claim is approved, refunds are processed within 5–7 business days to your original payment method.

Items Not Eligible for Return

• Items damaged through misuse
• Items requested for return after 30 days from delivery